Q. What do I do if I have a medical or religious exemption?
A. Without vaccination, a CLEAR, or electronic version of a negative COVID-19 ‘Antigen’ test or a negative COVID-19 ‘Molecular’ test within 48 hours of the event will be required.
Q. What do I do if I received my vaccination in another country?
A. The CLEAR app does not support international vaccination cards at this time. If you were vaccinated internationally, there will be staff at the Gallery Place entrance to Capital One Arena (which is the enclosed alleyway between 6th and 7th streets, between G and H Streets NW) on the day of the show you are attending who can assist you.
Q. What do I do if I am under 18 and cannot use CLEAR?
A. Please visit the Gallery Place entrance to Capital One Arena (which is the enclosed alleyway between 6th and 7th streets, between G and H Streets NW) with your vaccination records or negative COVID-19 test documentation.
Q. What do I do if I am bringing someone under 12 who is not eligible for vaccinations?
A. Proof of a negative COVID-19 test is still required for those under 12 years of age, which is a negative COVID-19 ‘Antigen’ test or a negative COVID-19 ‘Molecular’ test within 48 hours of the event. Please use the Gallery Place entrance to Capital One Arena (which is the enclosed alleyway between 6th and 7th streets, between G and H Streets NW) with the person under 12 and be able to produce the negative COVID-19 test documentation.
Q. What if my phone dies?
A. You may experience a delay in entering Capital One Arena. Please plan to arrive at the Gallery Place entrance to Capital One Arena (which is the enclosed alleyway between 6th and 7th streets, between G and H Streets NW) on the day of the show you are attending, and staff will be on hand to assist you.
What if I don’t have a smart phone?
A. You may experience a delay in entering Capital One Arena. Please plan to arrive at the Gallery Place entrance to Capital One Arena (which is the enclosed alleyway between 6th and 7th streets, between G and H Streets NW) on the day of the show you are attending, and staff will be on hand to assist you.
Q. Does this apply to me if I have already purchased tickets?
A. Yes, this policy applies to everyone entering Capital One Arena to attend the event.
Q. Do I have to wear my mask if I am vaccinated?
A. Yes. The District of Columbia has mandated face masks while indoors for everyone age 2 and older and face masks will be required for all guests for the entirety of the event, including while seated in the arena in the ticket holder's assigned seat. Face masks must cover the guest’s nose and mouth, and cannot be a gaiter, open-chin triangle handkerchief/bandana, costume mask, mesh material, or a covering with an exhalation valve or holes.
Q. What if I no longer want to attend the show?
A. We’re sorry you must miss the show! You will need to contact the original seller at your point of purchase to review your options.
Q. What other steps are you taking regarding COVID-19?
A. We have invested in several upgrades to our air systems and cleaning protocols and invite you to visit our website to learn all we are doing to provide you with a safe and healthy environment at Capital One Arena: www.monumentalsports.com/health-safety