Disney on Ice
February 17 - February 21.
Capital One Arena
The District of Columbia has lifted the vaccine mandate requiring all guests entering an indoor facility to provide proof of vaccination. Beginning February 15, 2022, indoor venues will no longer be required to verify that patrons are vaccinated.
With that we ask you to note some of our rules and regulations below that our guests should be aware of before attending an event at Capital One Arena.
MASK MANDATE
The District of Columbia has mandated face coverings while indoors for everyone age 2 and older. Face coverings will be required for all guests for the entirety of the event, including while seated in the arena in your assigned seat. A face covering must cover your nose and mouth, and cannot be a gaiter, open-chin triangle handkerchief/bandana, costume mask, mesh material, or a covering with an exhalation valve or holes.
Face shields may not be worn in place of a face mask, though they may be worn in addition to a face mask. Additional information can be found on our website.
CAPITAL ONE ARENA BAG POLICY
No Bags
Capital One Arena has implemented a strict no bag policy. Bags, backpacks and purses will not be permitted inside the arena. Wallet-size clutches no larger than 5” x 7”, medical bags and parenting bags no larger than 14”x 14”x 6” will be permitted and subject to security screening.
If you are bringing a medical or parenting bag, please use the entrance on the corner of 6th and F Street.
GENERAL INFORMATION
Doors open one hour before show begins
CASHLESS VENUE
Capital One Arena is now a cashless venue as part of a continued effort to improve the guest experience by increasing the speed of service. Credit cards, debit cards and contactless payment will be the only form of payment that will be accepted at concessions stands and hawkers. Merchandise locations for concerts and shows will still allow for cash transactions.
CAMERA POLICY
No professional or video cameras allowed.
FOOD & DRINK POLICY
Fans and patrons are not allowed to bring in outside food and beverages.
TICKET POLICY
Everyone age 2 and up needs a ticket to gain entry. You can purchase tickets at the box office and receive a printed ticket for this show.
MOBILE ENTRY
Tickets for your event are mobile only and can be accessed via your smartphone. Open the Ticketmaster app, log into your account, and sign in and tap your order. Click "View Barcode" to access your tickets and present at the door to get scanned for entry.
If the purchaser does not have a smart phone, but someone else in the party does, the purchaser can log into their account online at Ticketmaster.com and transfer their tickets to the other person in their party.
HEALTH PROTOCOLS
Fans are encouraged to visit monumentalsports.com and follow Capital One Arena on Facebook and Twitter for any updated information on health and safety protocols for Capital One Arena events.
Clorox is the exclusive cleaning, disinfecting and sanitizing partner of your Washington Capitals and the proud sponsor of the Capital One Arena Clean Team providing products to help maintain cleanliness on the concourses, in the seats and beyond. #CloroxClutch
And a friendly reminder: if you are feeling sick or experiencing any symptoms, we kindly ask that you stay home. Thanks for doing your part to keep us all safe.
HEALTH PROTOCOLS
Take Red, Yellow or Green line to get to Gallery Pl-Chinatown Metro Station, the closest Metro stop to Capital One Arena.
